GDPR Compliance

Our Commitment to GDPR Compliance

spring-orca is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This page provides information about your rights under GDPR and how we fulfill our obligations as a data controller.

Data Controller Information

Organization: spring-orca

Address: 1285 West Broadway Avenue, Vancouver, BC V6H 3X8, Canada

Email: [email protected]

Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights regarding your personal data:

Right to Access

You have the right to request confirmation as to whether we process your personal data and, if so, to access that data along with information about how it is processed.

Right to Rectification

You have the right to request correction of inaccurate personal data and completion of incomplete personal data that we hold about you.

Right to Erasure (Right to Be Forgotten)

You have the right to request deletion of your personal data under certain circumstances, including:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent and there is no other legal ground for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed
• Erasure is required to comply with a legal obligation

Right to Restriction of Processing

You have the right to request restriction of processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or place of alleged infringement.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]

Subject Line: GDPR Data Subject Request

Please include the following information in your request:

• Your full name
• Email address associated with our services
• Specific right(s) you wish to exercise
• Any additional information that will help us locate your data

We will respond to your request within one month of receipt. In complex cases, we may extend this period by two additional months, and we will inform you of any such extension.

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Consent (Article 6(1)(a)): For marketing communications and certain data processing activities where you have provided explicit consent
• Contract Performance (Article 6(1)(b)): For delivering services you have requested and managing our relationship with you
• Legal Obligation (Article 6(1)(c)): For compliance with applicable laws and regulations
• Legitimate Interests (Article 6(1)(f)): For improving our services, preventing fraud, and ensuring network security, where our interests do not override your fundamental rights

Data Protection Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data in transit and at rest
• Regular security assessments and testing
• Access controls and authentication mechanisms
• Staff training on data protection principles
• Data minimization and pseudonymization where appropriate

Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay. We will also notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where required by law.

International Data Transfers

When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Binding Corporate Rules where applicable

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Our retention periods are based on:

• The nature of the services provided
• Legal and regulatory requirements
• Legitimate business interests
• Your preferences where applicable

Updates to GDPR Information

We may update this GDPR compliance information from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated through our website or directly to affected individuals.

Contact Information

For questions, concerns, or requests related to GDPR compliance and data protection:

Email: [email protected]

Address: 1285 West Broadway Avenue, Vancouver, BC V6H 3X8, Canada