Privacy Policy

Introduction

This Privacy Policy describes how spring-orca collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Information We Collect

Information You Provide Directly

When you use our services or contact us, we may collect the following information:

• Name and contact information (email address)
• Service preferences and selections
• Communication preferences
• Any other information you choose to provide in forms or messages

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver the services you request
• To respond to your inquiries and communicate with you
• To improve our website and services
• To send you relevant information about our services (with your consent)
• To comply with legal obligations
• To protect our rights and prevent misuse of our services

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you have given explicit consent for specific processing activities
• Contract Performance: When processing is necessary to fulfill services you have requested
• Legitimate Interests: When we have legitimate business interests that do not override your privacy rights
• Legal Obligation: When we must process data to comply with applicable laws

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering services, under strict confidentiality agreements
• Legal Requirements: When required by law, regulation, legal process, or government request
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: 1285 West Broadway Avenue, Vancouver, BC V6H 3X8, Canada